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 Policies
&
Procedures

​Booking and Cancellation Policy
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By registering for our training courses, you agree to the following terms:

1. Booking Confirmation

  • Full payment is required at the time of booking to secure your spot in the course.

  • Spaces are limited and available on a first-come, first-served basis.

2. Cancellation & Refunds

  • Cancellations made more than 10 days prior to the scheduled class date are eligible for a full refund, minus a 10% administrative fee.

  • Cancellations made within 10 days of the scheduled class date are non-refundable, regardless of the reason for cancellation.

  • No-shows will not be refunded or rescheduled.

3. Rescheduling

  • Requests to reschedule must be made more than 10 days before the class date and are subject to availability.

  • Rescheduling within 10 days of the class is not permitted.

4. Class Cancellation by Organizer

  • In the rare event that we must cancel or reschedule a class (e.g., due to weather, instructor availability, or insufficient enrollment), participants will be offered a full refund or the option to reschedule.

5. Participant Requirements

  • All participants must meet the prerequisites outlined for the course.

  • Failure to meet these requirements will result in removal from the class without a refund.

Privacy Policy 

1. Information We Collect

When you register for a class, contact us, or interact with our website, we may collect the following types of information:

  • Personal Information: Full name, address, phone number, email address, date of birth, and emergency contact information.

  • Payment Information: Billing address and payment details (processed securely through a third-party payment processor — we do not store credit card information).

  • Training-Related Information: Medical or physical conditions (if disclosed), certifications, prior experience, or background necessary for course eligibility.

  • Website Usage Information: IP addresses, browser types, pages visited, and device information, collected through cookies or analytics tools.                             

2. How We Use Your Information

We use your information to:

  • Process registrations and payments

  • Communicate class confirmations, updates, or changes

  • Verify eligibility and meet safety requirements

  • Respond to inquiries and provide customer support

  • Improve our services, website, and user experience

  • Comply with legal or regulatory obligations                                                              

3. How We Protect Your Information

We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. This includes:

  • Secure servers and encrypted connections

  • Restricted access to personal data by authorized personnel only

  • Regular security updates and system monitoring

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4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with:

  • Third-party service providers who assist in operating our website, processing payments, or delivering services (under strict confidentiality agreements)

  • Law enforcement or regulatory authorities, if required by law or to protect our rights and safety                                                                                                       

5. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing communications at any time                                                    

6. Data Retention

We retain your personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.                                                                     

7. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

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